---
title: CARD Model
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# Using the CARD Model for Feedback

This short video walks you through how to use the CARD model to give meaningful feedback. Whether you have a difficult conversation ahead, or want to praise someone for work well done, this model gives you a framework for clear and concise communication.

Video player - CARD feedback model - Click to play video

# CARD Feedback Model

# A curiosity-first framework for clear, actionable, and growth-focused feedback.

C ... Context

##### Set the Scene.

Before diving into the feedback, objectively define the situation, task, or goal. Stick strictly to the facts without adding assumptions, judgment, or prejudice.

**The Goal:** Establish a shared understanding of where and when this happened.

Potential Questions to Answer:

- What was the specific situation?
- What was the objective or challenge being faced?
- What relevant external factors were present?

A ... Action

##### Describe the behavior.

Describe the exact action or behavior you want to address. Remember: clarity is a gift. Focus only on what are observable actions (what you can see or hear), not on who the person is as an individual. Use statements such as “*I noticed*…” instead of accusatory statements such as “*You did*…”

**The Goal:** Clearly define (without criticism) what actions/behaviors were observed.

Potential questions to answer:

- What specific, observable behavior or words did you see or hear?
- When and how did this action take place?
- What specific actions were taken – or not taken – in relation to the agreed-upon plan?

R ... Results

##### State the impact.

Explain the direct outcome of those actions. This is the measurable impact -positive or negative - that resulted from the behavior. Connect the result directly back to the action so they understand the cause and effect. 

**The Goal:** Explain the direct and indirect effects of their actions. 

Potential questions to answer:

- What happened as a direct result of the behavior?
- What was the ripple effect of this behavior on the team, client, project, or others?
- What changed because of those actions?

D ... Develop

##### Establish future growth and collaboration.

This is where the magic happens. Transform your feedback into future growth by collaborating on next steps. Instead of dictating what to do, ask open-ended questions to get an agreement on future strategies.

**The Goal:** Build a safe, mutual plan for moving forward.

Potential questions to answer:

- What can be done differently going forward?
- What support, resources, or changes do you need to be successful (or to continue success) next time?
- What are potential roadblocks, and how can we prevent them?

## Want to know more?

The CARD model is just one of the tools used as a part of The Curious Mind Trust leadership program.

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